Frequently Asked Questions

About Our Service

What is Beyond Borders?

Beyond Borders is Pakistan’s premier luxury personal shopping and global sourcing service. We source authentic luxury fashion items directly from official brand boutiques worldwide and deliver them to customers in Pakistan.

Do you hold inventory?

No. We operate as a personal shopping service. Every item is sourced specifically for you after you place your order. This ensures you always receive a brand-new, authentic item directly from the official source.

Which brands do you source from?

We source from all major luxury fashion houses including Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Saint Laurent, Bottega Veneta, Valentino, Loro Piana, Brunello Cucinelli, Burberry, Moncler, Balenciaga, Tom Ford, Cartier, and many more. If you don’t see your brand listed, submit a request through The Atelier.

Pre-Orders & Sourcing

How does pre-ordering work?

When you place a pre-order, you confirm your item and complete payment. Our team then sources your item directly from the official brand boutique. Once procured, it is shipped to Pakistan and delivered to you. You will receive updates at every stage.

How long does delivery take?

Standard delivery takes 3–5 weeks from order confirmation. Express options (2–3 weeks) are available for select items. Exact timelines are confirmed at the time of order.

What if my item is unavailable?

If we are unable to source your item from an official channel, we will notify you immediately and issue a full refund. We will never substitute your item without your explicit approval.

Can I request an item not listed on the website?

Absolutely. Visit The Atelier page to submit a personal sourcing request for any luxury item from any official brand website in the world.

Authenticity & Trust

Are all products 100% authentic?

Yes, without exception. Every item is sourced directly from official brand boutiques, flagship stores, or authorised luxury retailers. We do not source from third-party resellers or grey market channels.

Do you provide proof of purchase?

Yes. Every order includes the original brand purchase receipt, original packaging, and all authenticity documentation provided by the brand boutique.

How do I know I can trust Beyond Borders?

We provide complete transparency at every step — from sourcing confirmation to delivery. You receive the original brand receipt, original packaging, and direct communication from our team throughout the process.

Payments & Pricing

What currencies do you accept?

All prices are listed in USD. Payment is accepted via bank transfer and other methods confirmed at checkout.

Is full payment required upfront?

Yes. Full payment is required to confirm your pre-order and begin the sourcing process.

Are there any additional charges?

Our pricing includes the product cost, international sourcing, and delivery to Pakistan. Any applicable customs duties or taxes are communicated transparently before order confirmation.

Shipping & Delivery

Do you deliver across Pakistan?

Yes. We deliver to all major cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and more.

How is my order packaged?

Your item is delivered in the original brand packaging, exactly as it would be received from the brand boutique, with additional protective outer packaging for international transit.

Returns & Cancellations

Can I cancel my order?

Cancellations may be requested within 24 hours of order confirmation. Once sourcing has commenced, cancellations are subject to our Pre-Order Policy. Please review our full policy before placing your order.

What is your return policy?

Due to the bespoke nature of our sourcing service, returns are accepted only in cases of verified authenticity issues or items significantly different from what was ordered. Please review our full Refund Policy for details.